Safety at Dropbox

At Dropbox, our mission is to design a more enlightened way of working and we’re committed to providing a safe experience on our services. We know that our users trust us to store and share their most important files, and in turn, we trust our customers to use our services responsibly. Our Acceptable Use Policy explains what kind of behavior and content is not allowed on Dropbox. We have dedicated teams who work hard every day to protect you from content that violates our policies. Learn how we're working to keep Dropbox a safe place for our users.

Topics

Child Sexual Abuse & Exploitation Material

Child sexual abuse and exploitation is a heinous crime and has absolutely no place on our services. We work tirelessly to protect our users from this abhorrent content and prevent Dropbox from being used in connection with its dissemination or storage. We use a combination of proactive and reactive measures to detect this type of content. When we come across it, we quickly disable access to the content, terminate the offending account(s), and report it to the appropriate authorities. 

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Non-Consensual Intimate Imagery

Sharing someone’s intimate images or videos without their consent is not allowed on Dropbox. We encourage users whose nude or sexual images or videos are being inappropriately shared to report it to us. We’ll review and take action in accordance with our policies and applicable law, including disabling access to the content and taking steps to prevent it from being further shared. 

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Terror and Violent Extremist Content

We prohibit the use of Dropbox in connection with publishing, storing, or sharing content that contains or promotes terrorist or violent extremist activity, such as propaganda. We don’t allow terrorist or violent extremist individuals or organizations to use our services, and we don’t allow content that represents, praises, or promotes them. Leveraging both proactive and reactive detection efforts, we will disable access to such content and take steps to prevent it from being shared. We may disable accounts that appear to be used mainly to disseminate terrorist or violent extremist propaganda.
 

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Hateful Content

Our services should not be used to share hateful content. We don’t allow content that advocates bigotry, hatred, or the incitement of violence against any person or group of people based on their race, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability, impairment, or any other characteristic(s) associated with systemic discrimination or marginalization. We encourage anyone who becomes aware of such content shared through Dropbox to report it to us. We will review and take appropriate action, including disabling access to the content and taking steps to prevent it from being shared. 

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Copyright Violations

Users should only share files they have a legal right to share. This means only sharing content that the user has created or otherwise owns the copyright for, or when a user has been given permission to share by the content’s copyright owner. Copyright owners and their authorized representatives may submit claims of copyright infringement to Dropbox’s designated copyright agent for review and appropriate action, including disabling access to and sharing of such content or disabling of accounts that repeatedly violate our copyright policies. 

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Law Enforcement Requests

Dropbox receives requests to disclose user data from law enforcement around the world. We handle these requests in accordance with our Guiding Principles and scrutinize every request to determine if it is procedurally and legally valid. We disclose account records in accordance with our Terms of Service, Privacy Policy, and applicable law.
 
 
 
 

Transparency at Dropbox